Case study
Measuring ROI on agentic automation
Daniel Reyes
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6 min read
Agentic automation pays off fast — if you measure the right things. These are the metrics our customers use to prove value in the first 90 days.
Start with time
Response time and cycle time move first and are easy to explain. Capture a baseline before launch so the comparison is honest.
Then cost and capacity
Hours of manual work removed per week
Cost per resolved request, before and after
Capacity gained: work handled without new hires
Escalation rate: how often agents hand off to a person
“Our CFO stopped asking about ROI once we showed cost per ticket side by side.”
— Elena Rodriguez, Founder of NexaHealth
Don’t forget quality
Track accuracy and customer satisfaction alongside speed. Faster answers only count if they are right.
Key takeaways
Capture a baseline before launch.
Report time, cost and capacity together.
Pair speed metrics with accuracy and satisfaction.
Daniel Reyes
CTO & Co-founder of Ignivo. Daniel builds the systems that process 500M+ agent tasks every month.
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